Thank you for choosing scentarastore.com. We are committed to providing timely and reliable delivery to every customer. Below is an explanation of our shipping policy:

  1. Order Processing Time
    All orders will be processed and shipped within 1-2 business days (excluding weekends and holidays). Once the order is shipped, we will provide a tracking number via email so that you can track the status of your package in real time.
  2. Shipping within the United States
    We mainly ship through the following US carriers:

USPS (United States Postal Service)

UPS

FedEx

Shipping options include:

Standard Shipping (estimated 3-7 business days)

Expedited Shipping (estimated 1-3 business days)

Shipping times may vary slightly depending on the specific region and peak shipping times.

  1. International Shipping
    We provide shipping services to some international regions, mainly using:

DHL Express

UPS International

USPS International

International shipping time is usually 7-21 business days, depending on the destination and customs clearance time. Please note: International orders may incur additional customs duties, import taxes or handling fees, which are the responsibility of the recipient.

  1. Shipping Instructions

Shipping costs will be automatically calculated based on the delivery address and order weight at checkout

  1. Address Errors and Return Policy
    Please fill in the complete and accurate delivery address. If the return is caused by an incorrect address or no one to sign for the package, the relevant re-shipping fees will be borne by the buyer.

If you have any questions about the delivery of your order, please feel free to contact our customer service team:
📧 zabiullahnajeemi@scentarastore.com
📞 +1 (425) 554-3430