We hope you will be satisfied with every fragrance product from scentarastore.com. If you are not satisfied with the product due to quality problems or transportation damage, you can apply for a return or refund under the following conditions.

  1. Refund/Return Situations
    You can apply for a return or refund from us within 7 days after receiving the product, provided that the product meets the following conditions:

The product is unused, packaged intact, and in its original condition

With an order number or valid purchase receipt

Problems caused by transportation damage, wrong goods, or product defects

  1. Non-refund/Return Situations
    We will not provide return services in the following cases:

The product has been obviously used, burned, or unpacked

Purely a matter of personal fragrance preference (not quality issues)

Application made more than 7 days ago

Gift cards, promotional clearance products unless there are defects

  1. Return process
    Please contact us by email to indicate the order number and reason for return

After confirmation by customer service, we will provide a return address and instructions

Please properly package the product and provide a logistics tracking number

After the product is inspected and accepted, we will process the refund within 5-7 working days, and the amount will be returned to your payment account in the original way

  1. Shipping fee description
    If the return is due to product problems (such as damage, wrong product, etc.), we will bear the return shipping fee

If the return is due to personal reasons (such as dislike of the scent, repeated purchase), the shipping fee must be borne by the customer

If you need to apply for a return or have any after-sales questions, please contact our customer service team:
📧 zabiullahnajeemi@scentarastore.com
📞 +1 (425) 554-3430